These terms of delivery are valid from 18.12.2018.
Deep Forest Oy
Tuirantie 9 B 51
+358 50 430 4556
The store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and shipping costs.
How to order
To order the products in the online store, transfer them to the shopping cart and pay the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for any purpose other than the delivery of the order or for clarification of any ambiguity therein unless otherwise specifically stated. When ordering from an online store, you are required to familiarize yourself with the current terms of delivery.
Payment and payment methods
The payment service is Klarna Checkout, through which the payment options include invoice, installment, card payment and online banking.
By submitting information at the checkout you agree to the terms of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By pressing the "Buy" button you accept Deep Forest | Shop General Terms.
Order and payment confirmation
Once we receive your order, we will immediately send you an email confirmation of your order details. Always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. Always keep your customer number and order number available when you are at the customer service. Always check that the contents of the package match the products on the order confirmation.
Our customer service will contact you with the following information:
Deep Forest Oy
Tuirantie 9 B 51
+358 50 430 4556
Methods and costs of delivery
Shipping costs include postage and packaging costs. In the shopping cart, we will provide an estimate of future shipping charges according to the primary delivery method. For detailed shipping costs, you will find the payment and delivery methods you want for your order. The available delivery methods depend on the contents of the Shopping Cart and the total weight. You can choose the most suitable option for the delivery methods available at the checkout with the exact shipping cost.
Our most common delivery times vary depending on the destination, order and delivery method. Exceptions to delivery time estimates are provided if the shopping cart contains products that are out of stock and we also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure or for indirect damage caused by delays. The webshop informs about different delivery times on its website.
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The cancellation deadline expires 14 days after the last consignment has been received or, in the case of downloadable products, at the time of receiving the order.
In order to exercise the right of withdrawal, you must inform us of your decision to cancel the contract in an unambiguous manner (for example, by letter or by e-mail). You can also use our printable return form, but it is not mandatory to use it.
In order to comply with the cancellation deadline, it is sufficient that you submit your notice of withdrawal before the withdrawal period expires.
Effects of cancellation
If you cancel this agreement, we will refund to you all the payments we have received, including shipping costs (except for the additional cost of choosing a delivery method other than our preferred standard delivery method), without delay, and in any case no later than 14 days after receipt of the notice of cancellation. We will perform a refund using the form of payment that you have used in the original transaction, unless you have expressly agreed otherwise, and in any case not to incur any costs for returning the performance.
You must return the goods without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you return the goods before the end of the 14-day period.
You are solely responsible for any impairment of the goods that results from handling other than the nature, properties and functionality of the goods.
Non-redemption is not the same as return or cancellation. For a non-redeemed package that has not been subject to a separate cancellation notice, we charge shipping costs.
If the product is lost or damaged during shipping or otherwise does not correspond to your order, you must notify us of the error within 14 days in writing to the address mentioned in the Cancellation and Return Terms